1. Who We Are
Moving Made Simple Switzerland operates an online platform that connects customers looking for moving and transport services with professional moving companies.
We are a platform and lead-generation service. We do not directly provide moving services unless specifically stated otherwise.
Website: Moving Made Simple Switzerland
Email: [Insert Privacy Email Address]
Address: [Insert Registered Business Address]
Phone: [Insert Contact Number]
2. Information We Collect
2.1 Information Provided by Customers
When you submit a moving request, we may collect:
- First and last name
- Email address
- Telephone/mobile number
- Preferred language
- Pickup address
- Pickup city and postal code
- Destination address
- Destination city and postal code
- Preferred moving date
- Property type
- Number of rooms
- Floor information
- Elevator/lift availability
- Moving inventory
- Required services
- Special requirements
- Additional notes
- Photos uploaded with your request
- Videos uploaded with your request
- Communication preferences
Some information may be required to process your moving request.
2.2 Information Provided by Moving Companies
If you register as a moving company, we may collect:
- Name of the account holder
- Company name
- Business address
- Telephone number
- Email address
- Website
- Company registration information
- VAT information
- Business description
- Years in business
- Number of employees or movers
- Vehicle information
- Services offered
- Service areas
- Availability
- Company logo
- Company photographs
- Insurance or verification information
- Other information required to verify your business
Documents submitted for verification may contain business or personal information. We use such information for verification and platform-management purposes.
3. Account Information
If you create a customer or mover account, we collect the information necessary to create and manage your account.
This may include:
- Login email
- Name
- Password credentials
- Phone number
- Account type
- Language preference
- Account settings
- Profile information
Passwords should be stored securely using appropriate technical security measures. We do not store passwords in plain text.
4. Moving Requests and Lead Information
When a customer submits a moving request, the information provided is used to identify potentially suitable moving companies.
Depending on the service and platform process, relevant information from your moving request may be shared with moving companies that are matched with or otherwise permitted to access your request.
This may include information such as:
- Moving locations
- Moving date
- Property type
- Number of rooms
- Services required
- Inventory
- Access information
- Photos or videos
- Relevant contact information
We aim to share only information reasonably necessary for the moving company to evaluate and respond to the request.
5. Information Shared With Moving Companies
The purpose of our platform is to connect customers with professional moving companies.
When you submit a request, your information may therefore be shared with selected or matched moving companies.
Moving companies may use this information to:
- Assess your moving requirements
- Determine whether they can provide the requested services
- Contact you regarding your request
- Prepare or provide a quote
- Arrange moving services
- Communicate about an existing booking
Once you choose a moving company, additional information may be shared where reasonably necessary to arrange and complete your move.
Moving companies are responsible for handling personal information they receive from our platform in accordance with applicable privacy laws and their own privacy practices.
6. Information We Collect Automatically
When you use our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Pages visited
- Date and time of visits
- Referring website
- Website interactions
- Technical and diagnostic information
This information may be used to:
- Operate and secure the website
- Detect fraudulent activity
- Improve website performance
- Understand website usage
- Troubleshoot technical problems
- Produce aggregated analytics
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for:
- Essential website functionality
- Login sessions
- Security
- Preferences
- Analytics
- Website performance
- Marketing and advertising, where applicable
Where required by applicable law, we will request consent before placing non-essential cookies on your device.
You may be able to control cookies through your browser settings and, where available, our cookie-consent tool.
Disabling certain cookies may affect some website functionality.
8. Analytics
We may use analytics tools to understand how visitors use our website.
Analytics information may include:
- Pages visited
- Time spent on pages
- Traffic sources
- Device information
- General geographic information
- Interactions with website features
Analytics services may process information according to their own privacy policies.
Where required, we will obtain appropriate consent before using non-essential analytics technologies.
9. Marketing and Advertising
With your consent where required, we may use your information to send:
- Promotional emails
- Platform updates
- Special offers
- Service information
- Business or partner communications
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional and service-related communications may still be sent when necessary to operate your account or process your moving request.
10. Email, SMS and WhatsApp Communications
We may use email, SMS, WhatsApp or similar communication services to communicate with customers and moving companies.
These communications may include:
- Account verification
- Moving request confirmations
- New quote notifications
- Booking confirmations
- Appointment or moving reminders
- Customer/mover communications
- Important platform notifications
Where appropriate, we may use third-party communication providers to deliver these messages.
By using communication features on our platform, you acknowledge that messages may be processed through the relevant communication provider.
Marketing communications will be handled according to applicable consent requirements.
11. Payments
Moving companies may purchase credits, subscriptions or other paid services through our platform.
Payments may be processed through third-party payment providers such as Stripe or other payment services we may introduce.
We generally do not need to store complete payment-card details on our own servers.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Payment transactions may generate information such as:
- Customer/mover account
- Transaction amount
- Currency
- Transaction date
- Order number
- Payment status
- Payment-provider transaction identifier
12. How We Use Personal Information
We may use personal information to:
- Create and manage accounts
- Process moving requests
- Match customers with moving companies
- Provide and manage leads
- Allow movers to respond to customer requests
- Facilitate quotes
- Facilitate bookings
- Process payments
- Manage credits
- Communicate with customers and movers
- Provide customer support
- Verify moving companies
- Prevent fraud and abuse
- Maintain website security
- Improve our platform
- Conduct analytics
- Send marketing communications where permitted
- Comply with legal obligations
- Resolve disputes
- Enforce our terms and policies
13. Legal Basis for Processing
Depending on the circumstances and applicable law, we may process personal information because:
- It is necessary to provide a service you requested
- It is necessary to perform a contract
- We have a legitimate interest in operating and improving our platform
- You have provided consent
- Processing is necessary to comply with a legal obligation
- Another lawful basis applies under applicable privacy legislation
Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and limitations.
14. Sharing Personal Information With Third Parties
We may share personal information with third parties where reasonably necessary to operate the platform.
These parties may include:
- Matched moving companies
- Payment processors
- Email providers
- SMS providers
- WhatsApp or communication providers
- Hosting providers
- Website security providers
- Analytics providers
- Customer-support providers
- IT and software providers
- Professional advisers
- Legal or regulatory authorities where required
We do not intend to sell customers' personal information as a standalone product.
15. Business Transfers
If Moving Made Simple Switzerland is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
We will take reasonable steps to ensure that personal information continues to receive appropriate protection.
16. International Data Transfers
Some of our service providers may process personal information outside Switzerland.
Where personal information is transferred internationally, we will take appropriate measures required by applicable privacy laws to protect the information.
This may include contractual safeguards, adequacy decisions or other legally recognized transfer mechanisms where applicable.
17. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
- The type of information
- Whether you have an active account
- Whether a moving request or booking is ongoing
- Legal and accounting requirements
- Dispute-resolution requirements
- Fraud-prevention requirements
- Our legitimate business needs
When information is no longer required, we may securely delete, anonymize or otherwise dispose of it.
18. Data Security
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Security measures may include:
- HTTPS/SSL encryption
- Access controls
- User permissions
- Secure authentication
- Server security
- Regular software updates
- Backups
- Monitoring and security measures
However, no internet transmission or storage system can be guaranteed to be completely secure.
19. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- Make a complaint to a relevant data-protection authority
Some rights are subject to legal exceptions and limitations.
To exercise your rights, contact us using the details provided below.
20. Account Deletion
You may request deletion of your account and associated personal information.
Certain information may need to be retained where required by law or where necessary for legitimate purposes such as:
- Accounting
- Fraud prevention
- Legal claims
- Dispute resolution
- Regulatory compliance
Where information cannot be completely deleted, we will restrict its use where required by applicable law.
21. Customer Photos and Videos
Customers may upload photographs or videos to help moving companies understand their moving requirements.
Please do not upload:
- Passports
- Identity documents
- Bank information
- Payment-card information
- Passwords
- Sensitive personal information that is not relevant to your move
Only upload photographs or videos that are relevant to the moving request.
Uploaded media may be made available to matched or selected moving companies where necessary to assess the moving job.
22. Children's Privacy
Our platform is intended for adults and businesses arranging moving services.
We do not knowingly collect personal information from children for the purpose of providing moving services.
If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
23. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
24. Mover Responsibilities
Moving companies using our platform must handle customer information responsibly.
Movers must not:
- Sell customer information
- Use customer information for unrelated marketing without an appropriate legal basis
- Share customer information with unauthorized parties
- Retain information longer than necessary
- Use customer information for purposes unrelated to the moving request without an appropriate legal basis
Movers may only use customer information for legitimate purposes connected with the services or requests for which the information was provided.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the "Last Updated" date at the beginning of this policy.
Where required by law, we may provide additional notice or request consent for significant changes.
We encourage you to review this page periodically.
26. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us.
Moving Made Simple Switzerland
Email: [Insert Privacy Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Business Address]
Privacy Requests
When contacting us about your personal information, please explain the nature of your request and provide sufficient information for us to identify the relevant account or request.
We may need to verify your identity before processing certain privacy requests.
27. Complaints
If you believe your personal information has been handled improperly, please contact us first so we can investigate your concern.
You may also have the right to contact the relevant data-protection authority in your jurisdiction.
Moving Made Simple Switzerland
Making moving simpler across Switzerland while respecting your privacy.
