1. About the Platform
Moving Made Simple Switzerland is an online platform that helps customers connect with independent moving and transport companies.
Our platform may allow you to:
- Submit a moving request
- Provide details about your move
- Upload photos or videos
- Receive quotes or responses from movers
- Compare moving options
- Communicate with moving companies
- Select a moving company
- Manage your requests through your Customer Dashboard
- Review a moving company after a completed service
Moving Made Simple Switzerland does not normally provide the actual moving service.
The moving service is provided by the independent moving company you choose.
2. Creating a Customer Account
You may create a Customer Account to manage your moving requests and communications.
You agree to provide accurate and current information.
You are responsible for:
- Keeping your account information accurate
- Keeping your password secure
- Not sharing your login credentials
- Not allowing unauthorized persons to use your account
- Informing us if you suspect unauthorized access
We may suspend or close accounts that contain false information or are used improperly.
3. Submitting a Moving Request
When submitting a moving request, you should provide complete and accurate information.
Depending on the service, we may ask for:
- Pickup address
- Delivery address
- Moving date
- Property type
- Number of rooms
- Floor number
- Elevator/lift availability
- Inventory of items
- Furniture details
- Packing requirements
- Storage requirements
- Vehicle/access information
- Photos
- Videos
- Special requirements
- Contact details
The more accurate information you provide, the better moving companies can assess your requirements.
4. Photos and Videos
You may upload photographs or videos to help moving companies understand your move.
Photos and videos should accurately represent:
- Furniture
- Rooms
- Access areas
- Stairs
- Elevators
- Large or difficult items
- Other relevant moving conditions
Do not upload unnecessary personal or confidential information.
You should ensure that you have the right to upload any photographs or videos submitted through the platform.
5. Accuracy of Information
You are responsible for the accuracy of the information provided in your moving request.
You must inform the moving company if your requirements change.
Examples include:
- Change of moving date
- Change of address
- Additional furniture
- Additional rooms
- Removal of items
- Change in floor level
- Change in elevator availability
- Special access restrictions
- Additional services
Incorrect information may result in a revised quote, additional charges, delays or cancellation.
6. Receiving Quotes
After submitting a moving request, suitable moving companies may be able to review the request and provide quotes.
Quotes are provided by the respective moving companies.
Moving Made Simple Switzerland does not guarantee:
- A specific number of quotes
- A specific price
- That a quote will be available
- That every mover will respond
- That a quote will remain available
- That a particular moving company will be suitable for your requirements
7. Comparing Moving Companies
The platform may allow you to compare moving companies based on information such as:
- Price
- Services
- Reviews
- Ratings
- Availability
- Company information
- Service areas
- Other information provided by the mover
This information is intended to help you make your own decision.
You are responsible for choosing the moving company you wish to hire.
8. Choosing a Moving Company
When you choose a mover, you should confirm all important details directly with the moving company before the move.
This may include:
- Final price
- Services included
- Moving date
- Arrival time
- Estimated duration
- Payment terms
- Cancellation terms
- Insurance
- Additional charges
- Special requirements
9. Contract With the Moving Company
When you accept a quote or arrange services with a moving company, you may enter into a separate agreement directly with that moving company.
The moving company is responsible for providing the agreed services.
Moving Made Simple Switzerland is not normally a party to that moving contract.
10. Prices and Additional Charges
The price shown in a quote should be reviewed carefully.
Additional charges may apply depending on circumstances such as:
- Additional items
- Additional floors
- Difficult access
- Long carrying distances
- Parking restrictions
- Waiting time
- Additional labour
- Packing materials
- Storage
- Changes to the moving requirements
- Services not included in the original quote
Any additional charges should be discussed with the moving company before the service where reasonably possible.
11. Payment for Moving Services
Payment arrangements for the actual moving service are generally agreed between you and the selected moving company.
Moving Made Simple Switzerland does not guarantee payment arrangements made directly between customers and movers unless the platform expressly provides the payment service.
If a payment is processed through our platform, additional payment terms may apply.
12. Cancellation or Changes
If you need to cancel or change your move, you should contact the selected moving company as soon as possible.
Cancellation fees or other charges may apply according to the agreement between you and the moving company.
You should also update your request through the Customer Dashboard where applicable.
13. Moving Company Responsibility
Moving companies listed on the platform are independent service providers.
Each moving company is responsible for:
- Providing its services
- Its employees and subcontractors
- Its vehicles
- Its equipment
- Its pricing
- Its quotations
- Its insurance
- Its legal and regulatory requirements
- Its contractual obligations to customers
Customers should independently review the mover's information before confirming a service.
14. Moving Made Simple Switzerland's Role
Our role is to provide a platform that facilitates connections between customers and moving companies.
We may help with:
- Collecting moving requests
- Matching requests with movers
- Providing communication tools
- Facilitating quote comparisons
- Managing customer accounts
- Providing platform support
We do not normally control how a moving company performs the actual moving service.
15. Damage, Loss or Claims
If your belongings are damaged, lost or otherwise affected during a move, you should first contact the moving company responsible for the service.
The moving company's contract, insurance arrangements and applicable law may determine how the claim is handled.
Moving Made Simple Switzerland is not normally responsible for physical damage or loss caused during a moving service provided by an independent mover.
16. Reviews and Ratings
After using a moving company, you may be able to submit a review or rating.
Reviews should be:
- Honest
- Accurate
- Based on your genuine experience
- Relevant to the service
- Free from threats or abusive language
You must not submit fake reviews or reviews designed to deliberately mislead other users.
We may remove reviews that violate our policies or applicable law.
17. Customer Communications
By submitting a moving request, you may receive communications relating to your request.
These may include:
- Request confirmations
- Quote notifications
- Mover responses
- Booking information
- Appointment reminders
- Customer support messages
- Important account notifications
Depending on your preferences and applicable law, communication may occur by:
- Email
- SMS
- WhatsApp
- Telephone
- Platform notifications
18. Marketing Communications
We may send promotional communications where permitted by applicable law and where the appropriate consent has been obtained.
You can unsubscribe from marketing communications at any time.
Unsubscribing from marketing communications does not necessarily stop essential service-related messages.
19. Customer Information
Information submitted as part of a moving request may be shared with suitable moving companies so they can evaluate the request and provide relevant services or quotes.
For details about how personal information is collected, used and shared, please see our Privacy Policy.
20. Prohibited Customer Activities
Customers must not:
- Submit fake moving requests
- Submit requests on behalf of another person without authorization
- Provide intentionally false information
- Create multiple fraudulent accounts
- Harass moving companies
- Spam movers
- Misuse mover contact information
- Attempt to obtain services through fraudulent means
- Upload unlawful or inappropriate content
- Attempt to bypass platform security
- Use the platform for purposes unrelated to legitimate moving services
21. Platform Availability
We aim to provide a reliable customer platform.
However, we cannot guarantee that the website or Customer Dashboard will always be available or free from technical problems.
Temporary interruptions may occur due to:
- Maintenance
- Software updates
- Hosting problems
- Security issues
- Internet failures
- Third-party service interruptions
- Circumstances beyond our reasonable control
22. Customer Account Suspension
We may suspend or terminate a Customer Account if we reasonably believe that the account:
- Violates these Customer Terms
- Contains fraudulent information
- Is being used for abuse or harassment
- Is involved in fraudulent activity
- Creates security risks
- Violates applicable law
- Misuses customer or mover information
23. Privacy
Your personal information is handled in accordance with our Privacy Policy.
This may include information relating to:
- Your account
- Moving requests
- Addresses
- Contact details
- Photos and videos
- Communications
- Quotes
- Bookings
- Platform activity
Please review our Privacy Policy before using the platform.
24. Cookies
Our website may use cookies and similar technologies.
For information about cookies and how to manage them, please see our Cookie Policy.
25. Customer Responsibilities
You are responsible for:
- Providing accurate information
- Reviewing quotes carefully
- Confirming important details with the mover
- Being available for agreed appointments
- Informing movers about changes
- Following agreed payment terms
- Treating moving companies professionally
- Complying with these Customer Terms
26. No Guarantee of a Successful Move
Using Moving Made Simple Switzerland does not guarantee that:
- You will receive a quote
- You will receive multiple quotes
- A mover will accept your request
- You will find a mover at your preferred price
- A selected mover will perform the service exactly as expected
The platform is designed to help you find and compare moving options.
27. Complaints
If you have a problem with the Moving Made Simple Switzerland platform, please contact our support team.
If your complaint concerns the actual moving service, you should normally contact the moving company first.
We may assist with communication or investigate platform-related complaints where appropriate.
28. Changes to Customer Terms
We may update these Customer Terms from time to time.
The updated version will be published on this page with a new "Last Updated" date.
Where required by applicable law, we will provide appropriate notice of significant changes.
29. Governing Law
These Customer Terms are subject to applicable Swiss law, subject to any mandatory consumer-protection provisions that apply.
Any disputes will be handled by the competent courts and authorities under applicable law.
[Insert confirmed Canton / jurisdiction after legal review.]
30. Contact Us
If you have questions about these Customer Terms, your moving request or your Customer Account, please contact us.
Moving Made Simple Switzerland
Email: [Insert Customer Support Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Business Address]
