1. About Moving Made Simple Switzerland
Moving Made Simple Switzerland operates an online platform connecting customers looking for moving and transport services with independent moving companies.
The platform may provide movers with:
- Business profiles
- Customer moving requests
- Lead matching
- Lead purchasing
- Credit systems
- Subscription plans
- Quote-management tools
- Customer communication
- Reviews and ratings
- Mover Dashboard
- Analytics and account-management tools
Moving Made Simple Switzerland is a platform and lead-generation service.
Unless expressly stated otherwise, Moving Made Simple Switzerland does not employ the movers listed on the platform and is not responsible for performing the actual moving services.
2. Mover Eligibility
To register as a mover, you must:
- Operate a legitimate moving or transport business
- Provide accurate company information
- Be legally permitted to provide your advertised services
- Maintain any required registrations, licences or permits
- Maintain appropriate insurance where required
- Have authority to enter into agreements on behalf of your business
- Provide accurate contact information
- Comply with applicable Swiss laws and regulations
We may request additional information to verify your business.
3. Mover Registration
When creating a Mover Account, you may be required to provide:
- Company name
- Contact person's name
- Business address
- Email address
- Telephone number
- Website
- Company registration information
- VAT/UID information where applicable
- Services offered
- Service areas
- Vehicle information
- Crew size
- Business description
- Insurance information
- Logo and photographs
- Other verification information
You are responsible for ensuring that all information remains accurate and up to date.
4. Business Verification
Moving Made Simple Switzerland may verify mover information before allowing full access to certain platform features.
Verification may include checking:
- Business identity
- Registration information
- Contact details
- Service information
- Insurance information
- Other relevant business information
Verification does not constitute a guarantee, certification or endorsement of the mover.
We may request updated documentation from time to time.
5. Mover Profile
Your Mover Profile may be displayed to customers.
Your profile may contain:
- Company name
- Logo
- Business description
- Services
- Service areas
- Years of experience
- Vehicle information
- Crew information
- Photos
- Reviews
- Ratings
- Contact information
- Other information you choose or are required to provide
You must ensure that your profile is accurate and not misleading.
6. Mover Dashboard
Your Mover Dashboard may allow you to:
- View available leads
- Purchase or access leads
- Manage credits
- View customer requests
- Submit quotes
- Manage conversations
- Update your company profile
- Manage service areas
- View bookings
- View account activity
- View invoices and transactions
- Manage subscription settings
Features may change as the platform develops.
7. Customer Leads
A lead represents a customer moving request that may be relevant to your business.
Lead information may include:
- Pickup location
- Delivery location
- Moving date
- Property type
- Number of rooms
- Floor information
- Elevator information
- Inventory
- Required services
- Photos or videos
- Customer contact information
- Additional requirements
The information available may vary depending on the lead type and platform settings.
8. Lead Matching
Our platform may match leads to movers based on criteria including:
- Service area
- Pickup location
- Delivery location
- Services offered
- Vehicle capacity
- Crew size
- Availability
- Job type
- Other relevant factors
We do not guarantee that every lead will be suitable for every mover.
9. Lead Distribution
A customer request may be provided to a limited number of movers.
For example, certain leads may be made available to 3–5 suitable movers.
The number of movers receiving a lead may vary depending on:
- Customer requirements
- Location
- Mover availability
- Lead type
- Platform settings
- Commercial arrangements
We may modify our lead-distribution system from time to time.
10. Purchasing Leads
Depending on the platform plan, movers may purchase or access leads using:
- Credits
- Individual lead payments
- Subscription plans
- Packages
- Other payment methods offered by the platform
The applicable price will be displayed before the transaction where reasonably possible.
Purchasing a lead does not guarantee that you will receive the job.
11. Lead Credits
Credits may be used to access eligible leads or other platform features.
Credits:
- Are intended for use within the Moving Made Simple Switzerland platform
- Are not cash
- Cannot normally be transferred between accounts
- Cannot normally be exchanged for cash
- May be subject to expiry conditions
- May be subject to applicable refund rules
We may change credit pricing and packages in the future, subject to applicable terms and notice requirements.
12. Lead Refunds
We may provide refunds or credit replacements in certain circumstances.
A lead may qualify for review where:
- The lead is clearly duplicated
- The contact information is demonstrably invalid
- The lead was incorrectly generated by the platform
- A technical error resulted in an incorrect charge
- Another clearly defined refund condition applies
A refund is generally not guaranteed because:
- The customer does not answer
- The customer chooses another mover
- The customer rejects your quote
- You do not win the job
- The job is outside your preferred price range
- You decide not to pursue the lead
- The customer changes their mind
Any mandatory legal rights remain unaffected.
13. Customer Contact
After receiving a lead, you may contact the customer regarding the relevant moving request.
Communication must be:
- Professional
- Relevant to the customer's request
- Respectful
- Lawful
- Reasonable in frequency
You must not use customer information for unrelated marketing or sell customer information to another company.
14. Customer Data
Customer information provided through the platform is confidential and must be handled responsibly.
You must:
- Use customer information only for legitimate purposes
- Protect customer information
- Prevent unauthorized access
- Not sell customer information
- Not share customer information without a lawful reason
- Delete or securely dispose of information when no longer required
You must comply with applicable privacy and data-protection laws.
15. Quotes
When responding to a customer lead, you must provide accurate information.
Quotes should clearly identify:
- Total price or pricing basis
- Services included
- Services excluded
- Proposed moving date
- Estimated duration where possible
- Additional charges
- Important conditions
- Payment terms where applicable
You must not intentionally provide misleading prices to obtain a customer's attention and then substantially change the price without a legitimate reason.
16. Additional Charges
If additional charges may apply, you should clearly communicate them to the customer before the service whenever reasonably possible.
Examples may include:
- Additional items
- Additional floors
- Difficult access
- Long carrying distances
- Parking restrictions
- Waiting time
- Additional labour
- Packing materials
- Storage
- Special handling
- Changes requested by the customer
17. Honouring Quotes
Where you provide a confirmed quote, you should honour the quoted terms unless:
- The customer changes the requirements
- Material information was incorrect or missing
- An agreed condition changes
- Additional services are requested
- Another legitimate circumstance applies
Any change should be communicated to the customer as soon as reasonably possible.
18. Moving Services
The Mover is solely responsible for providing the actual moving services agreed with the customer.
This includes responsibility for:
- Employees
- Workers
- Subcontractors
- Vehicles
- Equipment
- Packing materials
- Transportation
- Loading
- Unloading
- Property protection
- Delivery
- Customer communication
- Legal compliance
19. Insurance and Licensing
You are responsible for maintaining all insurance, registrations, licences and permits required to legally operate your business and provide the services you advertise.
Where requested, you may be required to provide evidence of relevant insurance or business information.
You must immediately notify us if information previously provided becomes invalid or inaccurate.
20. Vehicle and Service Information
Information about your vehicles, crew size and services must be accurate.
You must not advertise:
- Vehicles you do not have access to
- Services you cannot provide
- Crew sizes you cannot provide
- Service areas you do not cover
- Qualifications or certifications you do not possess
21. Customer Bookings
If a customer chooses your company, you are responsible for confirming the booking details.
You should confirm:
- Date
- Time
- Pickup address
- Delivery address
- Services
- Price
- Payment arrangements
- Access requirements
- Special requirements
22. Cancellations
If you need to cancel a confirmed moving service, you should inform the customer as soon as possible.
Repeated cancellations may result in:
- Customer complaints
- Lower ratings
- Reduced lead access
- Account review
- Temporary suspension
- Account termination
Customers are responsible for their own cancellations according to their agreement with the mover.
23. Reviews and Ratings
Customers may rate and review your business after a service.
You must not:
- Create fake reviews
- Pay for fake reviews
- Pressure customers to provide misleading reviews
- Threaten customers over negative reviews
- Manipulate ratings
- Create multiple accounts to influence ratings
We may remove reviews that violate our policies or applicable law.
24. Mover Conduct
You agree to treat customers and other platform users professionally.
You must not engage in:
- Harassment
- Threats
- Discrimination
- Fraud
- Misleading advertising
- Spam
- Unsolicited unrelated marketing
- Abusive communication
- Misuse of customer information
- Unlawful conduct
25. Platform Fees
Certain platform features may require payment.
These may include:
- Lead fees
- Credit packages
- Subscription fees
- Premium profile features
- Advertising services
- Other paid services
Applicable prices will be displayed before purchase where reasonably possible.
26. Subscriptions
If subscription plans are offered, the applicable:
- Price
- Billing frequency
- Features
- Renewal terms
- Cancellation conditions
will be displayed during the subscription process.
Subscriptions may automatically renew unless cancelled before the next billing period, subject to applicable law.
27. Payment Processing
Payments may be processed by third-party payment providers.
The platform may receive transaction information such as:
- Transaction amount
- Date
- Payment status
- Account information
- Transaction reference
Payment-card information may be processed directly by the relevant payment provider rather than stored by us.
28. Invoices and Taxes
Movers are responsible for their own:
- Accounting
- Tax reporting
- VAT obligations
- Business expenses
- Employee payments
- Insurance obligations
- Other financial obligations
Moving Made Simple Switzerland does not provide tax or accounting advice.
29. No Guarantee of Leads or Revenue
We do not guarantee:
- A minimum number of leads
- A minimum number of bookings
- A particular number of customers
- A particular revenue level
- A particular conversion rate
- That leads will result in work
The purpose of the platform is to provide opportunities to connect with potential customers.
30. Competition Between Movers
Multiple movers may receive the same customer request.
Customers are free to compare movers and choose the company they prefer.
You acknowledge that purchasing or receiving a lead does not give you exclusive rights to the customer unless the platform expressly states otherwise.
31. Mover Responsibilities for Customer Information
Once customer information is provided to you, you are responsible for handling it appropriately.
You must not:
- Sell customer data
- Share customer data with unrelated companies
- Add customers to unrelated marketing lists without appropriate consent
- Use customer data for unrelated purposes
- Retain unnecessary customer information indefinitely
32. Intellectual Property
Moving Made Simple Switzerland owns or licenses the platform's:
- Software
- Website design
- Branding
- Logos
- Platform content
- User-interface designs
- Systems
- Original materials
You may not copy, reproduce, reverse engineer or commercially exploit our platform without permission, except where permitted by law.
33. Mover Content
You retain ownership of content you upload, such as:
- Company logo
- Company photographs
- Business description
- Service information
You grant Moving Made Simple Switzerland permission to use, display, reproduce and process this content as reasonably necessary to operate, promote and provide the platform.
You confirm that you have the necessary rights to upload such content.
34. Account Security
You are responsible for protecting your Mover Account credentials.
You must not:
- Share your password
- Allow unauthorized persons to access your account
- Attempt to access another mover's account
- Circumvent platform security
You must notify us promptly if you suspect unauthorized access.
35. Prohibited Activities
You must not:
- Create fraudulent mover accounts
- Submit fake information
- Create fake customer requests
- Manipulate leads
- Circumvent lead fees
- Scrape customer information
- Resell customer data
- Attempt unauthorized system access
- Introduce malware
- Interfere with platform operations
- Manipulate reviews
- Use customer information unlawfully
- Engage in fraudulent activity
36. Account Suspension
We may suspend or restrict your account if we reasonably believe that you:
- Breached these Mover Terms
- Provided false information
- Misused customer data
- Received serious customer complaints
- Engaged in fraudulent activity
- Failed to make payments
- Misused the credit system
- Violated applicable law
- Created security or reputational risks
Depending on the circumstances, suspension may occur immediately.
37. Account Termination
We may terminate a Mover Account where appropriate.
Upon termination:
- Platform access may be removed
- Lead access may stop
- Subscriptions may be cancelled
- Unused credits may be handled according to applicable refund terms
- Outstanding payment obligations may remain payable
Termination does not remove obligations that are intended to survive termination.
38. Complaints
Customers may submit complaints about movers through the platform.
We may investigate complaints where appropriate.
We may request:
- Booking information
- Quote information
- Customer communications
- Photographs
- Invoices
- Other relevant evidence
We may take appropriate platform action based on the outcome of an investigation.
39. Relationship With Moving Made Simple Switzerland
Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between Moving Made Simple Switzerland and a Mover.
You operate your own independent business.
You are responsible for your own:
- Employees
- Contractors
- Taxes
- Insurance
- Licences
- Equipment
- Vehicles
- Customers
- Business operations
40. Platform Availability
We aim to keep the platform operational but do not guarantee uninterrupted availability.
The platform may be temporarily unavailable because of:
- Maintenance
- Software updates
- Hosting problems
- Security incidents
- Third-party service failures
- Internet issues
- Events outside our reasonable control
41. Limitation of Liability
To the extent permitted by applicable law, Moving Made Simple Switzerland is not responsible for losses arising from:
- A customer's decision not to hire you
- A customer cancelling a job
- Your failure to win a lead
- Your moving services
- Damage to customer property
- Loss of customer property
- Delays
- Incorrect quotations
- Customer disputes
- Your employees or subcontractors
- Your vehicles
- Your business operations
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
42. Indemnification
To the extent permitted by applicable law, you may be responsible for claims, losses, costs or expenses arising from:
- Your violation of these Terms
- Your unlawful conduct
- Your moving services
- Your employees or subcontractors
- Your misuse of customer information
- Your infringement of third-party rights
- Your breach of applicable law
43. Changes to the Platform
We may introduce, modify or remove platform features.
This may include changes to:
- Lead pricing
- Credit packages
- Subscription plans
- Matching algorithms
- Lead distribution
- Dashboard functionality
- Communication features
- Service areas
- Verification requirements
Where required by law, we will provide appropriate notice.
44. Changes to These Terms
We may update these Mover Terms from time to time.
The updated version will be published on the platform with a new "Last Updated" date.
Where required by law, we will provide appropriate notice of significant changes.
45. Privacy and Data Protection
Information relating to customers and movers is handled according to our Privacy Policy.
Movers must also comply with applicable privacy and data-protection laws when handling customer information received through the platform.
46. Governing Law
These Mover Terms are subject to applicable Swiss law, subject to any mandatory legal provisions that apply.
Any dispute will be handled by the competent courts and authorities under applicable law.
[Insert confirmed Canton / jurisdiction after legal review.]
47. Severability
If any provision of these Mover Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
48. Entire Agreement
These Mover Terms, together with the Privacy Policy, Cookie Policy, Terms & Conditions and any additional service-specific terms, constitute the agreement governing your use of the mover services of the platform.
49. Contact Us
For questions about your Mover Account, leads, credits, subscriptions or these Mover Terms, contact:
Moving Made Simple Switzerland
Email: [Insert Mover Support Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Business Address]
